1. Introduction

At 1CashFx, we are committed to providing our customers with the best possible service. However, we understand that there may be occasions when you need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Transaction Error: If a transaction was processed incorrectly due to an error on our part, you may be eligible for a full refund.
• Unauthorized Transaction: If you believe that an unauthorized transaction has been made from your account, please contact us immediately. After an investigation, you may be eligible for a refund if the transaction is deemed unauthorized.
• Service Issues: If our service fails to complete a transaction as agreed, you may request a refund for the amount that was not delivered.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• User Error: Refunds will not be granted for errors made by the user, such as entering incorrect recipient information or amounts.
• Change of Mind: Refunds will not be issued if you change your mind after completing a transaction.
• Compliance with Laws: If a transaction is blocked or delayed due to compliance with regulatory requirements, a refund will not be issued.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at [email protected] with your transaction details, including the transaction ID, date, amount, and reason for the refund request.
2. Investigation: Our support team will review your request and investigate the transaction. We may request additional information or documentation to support your claim.
3. Decision: After completing the investigation, we will notify you of our decision. If your refund request is approved, the refund will be processed within [specify time frame, e.g., 7-10 business days].

5. Refund Processing

• Method of Refund: Refunds will be issued using the same payment method used for the original transaction.
• Processing Time: Refunds may take [specify time frame, e.g., 7-10 business days] to appear in your account, depending on your payment provider.

6. Contact Information

If you have any questions or need assistance with a refund request, please contact our customer support team at [email protected]. We are here to help and will do our best to resolve any issues promptly.

7. Changes to This Policy

1CashFx reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes have been posted constitutes your agreement to the new policy.